Terms & Conditions for the supply of Artificial Grass

“Customer” means any person who purchases Goods from the supplier

“Goods” mean the articles specified in the proposal

“Supplier” means Artificial Grass Solutions Suffolk Ltd

The Order

Your order for goods placed via telephone or our website shall remain valid for a period of 28 days. The Customer shall be deemed to have accepted the terms by placing an order with the Supplier (“the Order”).  All Orders for Goods and Services shall be deemed to be acceptance of the Proposal pursuant to these Terms and Conditions. The Customer is responsible for ensuring that the quantity ordered is sufficient and measurements are correct. The supplier accepts no responsibility.

Colour & Specification

Every reasonable care has been taken to ensure that the descriptions are accurate, however specifications are subject to change. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation to the physical product. We supply free product samples so you are encouraged to make use of this service, so you can make an informed decision on the quality of lawn you wish to purchase. However, please also note that our physical products also vary in colour subtly from batch to batch so the sample you receive may not be exactly as per the item you receive.

Delivery

The date of delivery specified by the Supplier is an estimate only. Time for delivery shall not be of the essence of the contract and the Supplier shall not be liable for any loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods.  An order confirmation is confirmation that we have received your order. An order confirmation does not verify that the order has been dispatched. The sales team will advise you of the delivery day after your order has been received. Somebody must be home or at the site to sign for the delivery. If not, the re-delivery may be surcharged. Some restrictions may apply and couriers terms and conditions apply. All risk in the Goods shall pass to the Customer upon delivery. Due to the weight and bulky nature of our goods, we always advise that someone fit and able is available to assist the driver with unloading upon delivery. A delivery charge is due on all items.

Payment

Full payment for all grass & materials is required when we process the order, prior to delivery.

Cancellations and refunds

Where the Goods are faulty, the Customer must notify the Supplier within 14 days of delivery and the Customer shall be entitled to replacement Goods or a full refund. Made or cut to order items can only be returned if found to be faulty. We reserve the right to refuse to replace grass which is obviously faulty or incorrect whereby it has been installed or the installation process has begun. This is not limited to the product being cut, folded, or laid on the ground and becoming soiled. Whilst an investigation is ongoing into your problem you are responsible for the condition of the products and for their reasonable care whilst they are in your possession. Once payment has been processed, the order is deemed confirmed and cannot be cancelled.

Maintenance

While Artificial Grass is very low maintenance compared to organic lawns, it is important to follow these care guidelines:

• Grass should be brushed regularly with a stiff brush. Grass must be kept free of debris and leaves which can be removed using a leaf blower or rake.
• Any stray weeds should be removed immediately to prevent seed dispersal. Any foul on the lawn that cannot be removed with water should be removed with a pressure washer and/or our safe Artificial Grass Cleaner or Sanitiser. Remove pet dirt immediately and rinse with water.
• Avoid contact with hot materials such as barbecues, cigarettes, fire-pits or chimeneas.

Creases

Due to the nature of Artificial Grass creases or similar marks may appear when loaded to the roller due to storage. Creases will fall out within three months of the grass being installed. The creases will decrease quite noticeably on a daily basis and with use and certainly after a bit of sunshine. Should creases still exist after three months we ask that you bring this to our attention and we will attend to see if we can improve them. Should there be a fault with the grass, we can process a warranty claim.

Guarantee

All of our grasses come with a 10 year manufacturer guarantee which is subject to fair wear and tear and the customer adhering to the Maintenance Guidelines above. In addition to that, following exclusions apply: If an area is under heavy use (such as a dog running up and down the same area, goal mouth, track to a shed etc) the grass may flatten over a period of time. This is not covered under warranty but can be resolved by brushing with a stiff brush to make the pile stand up again. Damage caused by animals. Heat damage caused by reflections from glass, mirrors or any other reflective materials, use of improper shoes, sports equipment, machinery, cleaning agents, chemicals, herbicides, pesticides or garden furniture. The final decision to replace any grass rests with the manufacturer.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.